Job Description

Customer Service Representative (Healthcare Call Center)

Position Overview

• We are seeking dedicated and customer-focused professionals to join a high-volume healthcare call center team. This role is responsible for assisting members, beneficiaries, and customers with inquiries related to healthcare benefits, pension plans, disability programs, and other financial-related services.
• Successful candidates will be comfortable handling a large volume of inbound calls while providing exceptional customer service and accurately documenting interactions.
• This is an excellent opportunity to join an organization known for its employee retention, supportive culture, comprehensive benefits upon permanent hire, and strong commitment to employee engagement.

Key Responsibilities

• Handle a high volume of inbound customer service calls, averaging 100-150 calls per day .
• Provide accurate information regarding healthcare plans, pension plans, disability benefits, and related services.
• Answer and direct incoming calls in a high-volume call center environment.
• Deliver exceptional customer service while following established scripts and procedures.
• Accurately document customer interactions and update records in internal databases while on calls.
• Research customer inquiries and provide timely, professional resolutions.
• Maintain confidentiality and compliance when handling sensitive customer information.
• Perform data entry and clerical support tasks as assigned.
• Demonstrate professionalism, empathy, and strong communication skills in every interaction.

Required Qualifications

Must-Have Skills

• 1-3 years of healthcare call center experience
• Experience working in a high-volume call center environment
• Ability to handle large call volumes while maintaining quality and productivity standards
• Strong data entry and multitasking skills
• High School Diploma or GED
• Excellent verbal communication and customer service skills
• Flexibility to work an 11:00 AM to 8:00 PM shift after training
• Willingness to work occasional Saturdays as business needs require

Preferred Qualifications

• Customer support experience
• Medical customer service experience
• Healthcare customer service experience
• Experience working with healthcare benefits, insurance, disability, or pension-related inquiries

Training & Schedule

Training Hours

• Monday through Friday
• 8:00 AM - 4:30 PM or 9:00 AM - 5:30 PM

Post-Training Schedule

• Must be available to work 11:00 AM - 8:00 PM
• Call center operating hours are 8:00 AM - 8:00 PM
• Occasional Saturday shifts may be required
• Candidates must be flexible to work within business operating hours

Work Environment

• Collaborative call center environment with approximately 25-30 Customer Service Representatives supporting Pension, Healthcare, and Financial segments
• Additional team of Appeals Customer Service Representatives
• Union-based workplace
• Results-oriented leadership with a supportive and relaxed atmosphere
• Family-oriented culture that values teamwork and employee development
• Strong leadership support and accessible management team
• Stable organization with exceptionally low turnover compared to traditional call center environments

Why Join Us?

Employee Value Proposition

Upon permanent hire, employees become eligible for:

• Union pension benefits
• Comprehensive healthcare benefits
• Salary increases and advancement opportunities
• Paid vacation time
• Employee bonuses

Additional perks include:

• Weekly employee celebrations and recognition events
• Company-sponsored charitable and community involvement opportunities
• Customer Service Week celebrations featuring catered lunches, games, and team-building activities
• Long-tenured workforce with many employees remaining with the organization for 15-30 years
• Strong culture focused on employee engagement and appreciation

The ideal candidate is an empathetic, detail-oriented customer service professional who thrives in a fast-paced environment, enjoys helping others, and can successfully manage a high volume of calls while maintaining accuracy and professionalism.

Apply today to join a stable, team-oriented organization where employees build long-term careers while making a positive impact on the people they serve.

This is a Contract to Hire position based out of White Plains, NY.

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in White Plains,NY.

This position is anticipated to close on Sep 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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