Position: Salesforce Business Analyst
Duration: 8 Months
Agency: DMV
Job ID: 166461
Client: State of Nevada
Location: Carson City, NV (REMOTE)
Job Description:
The Nevada Department of Motor Vehicles (DMV) is undertaking a multi-year comprehensive transformation of its systems, environment, and business structure. DMV is emphasizing a complete overhaul of service offerings that focus on a new way of business. Centered around an online strategy wherever possible, this customer-focused model will be the "North Star" for all efforts. The program comprises six key initiatives, with a multi-year phased implementation through June 2029: 1) Program Organization; 2) Compliance & Enforcement Services; 3) Data Migration; 4) Financial Services; 5) Licensing & Credentials; 6) Titling & Registration. A new system to support all DMV services is being built using Salesforce, integrated with several other technologies.
Responsibilities
Business analysts are what bring business requirements to life for the developers. Through their written and verbalized User Stories the business functionality becomes specified and broken down into sprints for development and deployment. The business analyst will operate within Agile Delivery Methodology. They will refine and deliver written tickets with solutions ready to be picked up by developers.
This role requires a self-driven individual with a "get it done" attitude and a passion to solve complex business and technology problems. You work in conjunction with the Solution Owners and Product Owners to build a solution for business needs. Depending on the nature of the project, you will be required to configure the solution or support a developer in building and testing the solution. You may also be called on to assist with activities like scoping and documentation.
When a business user/leader has issues, the BA/config is called on to help investigate, solve, or mitigate the issue to keep the business moving forward. In addition to understanding the business needs, they will be able to use configuration to solve many issues without requiring escalation to a developer.
Specific responsibilities include:
Participate in training content development and Administrator and end-user training delivery
Required /Desired Skills:
Familiarity with agile software delivery methodologies and tools such as Scrum and Agile tools such as Jira
Preferred Skills
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